What is OneClick Support

OneClick Support is a professional online support system. It gives you the possibility to take care of customers through your web site without any software installation. The service only requires Flash Player, already present on 96% of computers all over the world. You can communicate directly with your customers, by chat, audio and video conference. Customer can obtain answers to what he was looking for in a such way, without the risk don’t find it and the risk of an imminent abandonment. Talking with a real operator is surely the most efficient system of communication. And this is not all: OneClick Support is also a real call center with an automatic call driver, considering the number of users in queue. The operator can decide to drive call to a different more appropriate operator. You can design specific company e- mails and make them available to your operators for a secure, fast sending, with no risks of mistakes. OneClick Support can be associated to the other Add-Ons, providing, for example, Sms support. It’s the ideal system for Customer Care in large, small and medium-sized business. This is possible thanks to the several plans to subscribe. In fact you can decide to subscribe a plan with an indefinite number of remote support connections or, for example, ‘Flat’ plan. Therefore you will choose your favourite plan, that is which is more appropriate to needs of your company. Test for free our demo and you will realize OneClick Support power.



Requirements to use OneClick Support:
  • Flash Player (version 8 or above) ;
  • Microphone (for support via Audioconference) ;
  • WebCam (for support via Videoconference) ;
Recommended:
  • Videoconference 30-35 Kbit/s (upload) for Operator
  • Audioconference 12 Kbit/s (upload) for Operator

ATTENTION: During On-line Demo you can see
only a user with support via VideoConference




 




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