FEATURES

  • Chat:
    • with chat service, operator and customer can communicate each other through text messages in real time.
  • Telephone call in internet:
    • it is an audio communication; the customer can communicate with the operator through a microphone
  • Video call in internet:
    • it is an audio-video communication; the customer can communicate with the operator through a webcam and a microphone.
  • The operators are divided into departments:
    • administrator creates operators and links them to specific departments. Customer, who wants support, chooses the appropriate department. You can create an unbounded number of departments.
  • Automatic operator selection:
    • support requests are automatically forwarded to operator who is a member of the chosen department and has the minimum number of customers in queue.
  • Request Queue:
    • each operator has a request queue. Each request received is add to queue and wait to be served
  • Operator can choose request to serve:
    • operator can choose request to serve in a different order they arrived. He can first serve request with a higher level of priority.
  • Multiple request serving:
    • operator can serve more than one request at the same time. In this way you can reduce time in queue of your customers.
  • Online Availability Control:
    • This feature set allows you to change quickly from being online to being offline by a simple toggle button.
  • E-mail sending in offline mode:
    • when no operators are online, customer can send an e-mail with his questions. E-mail is forwarded to one of the operators, member of selected department.
  • SMS sending in offline mode:
    • when no operators are online, customer can send (through our system) an SMS. SMS will also contain the customer telephone number.
  • Send request of recall by telephone:
    • customer can fill in a form to send a request of recall by telephone. He can choose departments and when he wants to be called.
  • Canned URL:
    • Create pre-made web site address. When you need it, just hit the shortcut key to paste the address.
  • Push Web Site address to customer:
    • operator can directly push web page to customer. In this way he is redirected to a specific web page.
  • Canned E-mail Address:
    • Create pre-made e-mail address. When you need it, just select and send it.
  • Canned Responses:
    • Create pre-made responses to things you type all of the time. When you need it, just hit the shortcut key to paste the info.
  • Canned E-mail pattern:
    • administrator can design e-mail pattern and operator can send it when he needs it. He must select and send it to the customer. He can also include attachments.
  • Request forward:
    • Operator can forward a specific request to another department because it is more appropriate to serve it.
  • Statistics on Requests:
    • administrator can see statistics on requests to know how many sessions are served, the type (chat, audio or video), duration of sessions, if some session was rejected, …
  • Statistics on SMS:
    • administrator can see statistics on SMS to know how many SMS are sent, the text of SMS, date, …
  • Statistics on Recall Request:
    • administrator can see statistics on Recall Request to know how many they are, if they are served or not, …
  • Administrator can disable recall request and SMS services:
    • administrator can decide to disable recall request and SMS services.
  • Customizable Buttons:
    • Administrator chooses from a list of professionally designed buttons from our free library, or create your own.
  • No problem with popup-blocker:
    • OneClick Support has no problem with users who have a some kind of popup-blocker.
  • It works with all the most widespread browsers:
    • our product works with all the most famous and widespread browser like Internet Explorer, Mozilla, Safari, Netscape, …
  • Operators can communicate using VOIP:
    • operator can communicate with another one using VOIP (This feature requires SKYPE). In this way OneClick Support is always free to receive new customer support requests.


Requirements to use OneClick Support:
  • Flash Player (version 8 or above) ;
  • Microphone (for support via Audioconference) ;
  • WebCam (for support via Videoconference) ;
Recommended:
  • Videoconference 30-35 Kbit/s (upload) for Operator
  • Audioconference 12 Kbit/s (upload) for Operator

ATTENTION: During On-line Demo you can see
only a user with support via VideoConference




 



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