Do you need an efficient professional system for your customer service? •  OneClick Support »


Increase online sales

Analysts say with OneClick Support you can increase on-line sales up to 50%. In fact your customers, after a walk within your web site, can talk directly with your operator and complete the purchase. Customer is more confident to complete the purchase if he can see and talk with

Reduce web site abandonment

A lot of customers abandon website because they don’t find what they are looking for. OneClick support reduces customer abandonment more than 29% by connecting customers to an operator answering their questions and doubts. With only one click, he can directly lead customers into web pages containing requested information

Enhance Customer Satisfaction

Get your web site alive! You can speed up and organize, in a professional way, the support to your customers and enhance their level of satisfaction

Enhance Customer Trust and Confidence

Enhance customer confidence about your products and services against competitors don’t have a real time online support. Customers want fast replies, short and clear explanations

Implement Easily and Quickly

Installing OneClick Support into your website is easy as “copy and paste”, capable of any technologies (Asp, asp.net, php, html, jsp, etc.) and it only requires Flash Player (version 8 or above). Flash Player is already present on 96% of computers all over the world. It works with all the most widespread browsers ( Internet Explorer, Firefox, Netscape, Safari, etc.)

Ensured Scalability

OneClick Support is a modular system, it is built for both large, small and medium-sized business. Our product follows the growth of your company, just buying a more capable number of operators

Custom OneClick Support according to your web site

OneClick Support can be personalized, creating new buttons to insert into your web site with your mark, colours and dimensions. In addition, you can modify the buttons when and how many times you prefer

No costs for updates

Buying OneClick Support you will also include future updates and improvements, without additional costs!





Built for e-commerce company

Increase sales from your e-commerce web site, taking care of customers from the pre sale phase to the after sale phase. In this way you can avoid distrusts of purchases by internet; in fact, the first reason of abandonment of an e-commerce web site is the absence of security. With OneClick Support you obtain your customers trust and a competitive advantage too, relative to competitors

Built for company with ‘showcase’ web site

Our product is also thought for companies with a ‘showcase’ web site. Let to customers, visit your web site, to contact you directly and quickly with no costs. Your operators will give information, prices, explanation about provided products/services and they can also complete contracts and business quickly

Built for company providing insurance, mortgage and on-line loan counseling, financial and legal support

You can get customer trust, in providing insurance services, mortgages and loans, through a direct support from your operators. You obtain a such advantage relative to competitors. Don’t let user search the information, he could don’t find it and imply imminent abandonment of the web site. By OneClick Support you can give professionally any kind of information needed by users.

Built for Hotels, Farmhouses, Bed & Breakfast

Through your web site, you can provide to customers the possibility to book directly and quickly, communicating with your operators. In this way you avoid enormous expenses for creating an automatic online reservation process. You get customer trust giving them the security of a booking by a real person

Built for company having a call center or toll free number

Avoid costs and give support to users by internet, providing further services lacking in classic toll free number, like audio-video call, sending canned e-mail, sms, etc.





KEY FEATURES


Key Features
  • Chat: with chat service, operator and customer can communicate each other through text messages in real time
  • Telephone call in internet: it is an audio communication; the customer can communicate with the operator through a microphone
  • Video call in internet: it is an audio-video communication; the customer can communicate with the operator through a webcam and a microphone
  • The operators are divided into departments: administrator creates operators and links them to specific departments. Customer, who wants support, chooses the appropriate department. You can create an unbounded number of departments
  • Canned E-mail pattern: administrator can design e-mail pattern and operator can send it when he needs it. He must select and send it to the customer. He can also include attachments
  • Push Web Site address to customer: operator can directly push web page to customer. In this way he is redirected to a specific web page
  • Request forward: Operator can forward a specific request to another department because it is more appropriate to serve it
  • SMS sending in offline mode: when no operators are online, customer can send (through our system) an SMS. SMS will also contain the customer telephone number
  • Statistics on Requests: administrator can see statistics on requests to know how many sessions are served, the type (chat, audio or video), duration of sessions, if some session was rejected,..
  • Operators can communicate using VOIP : operator can communicate with another one using VOIP (This feature requires SKYPE). In this way OneClick Support is always free to receive new customer support requests



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